Dog & Puppy Training FAQ:

Please read through the FAQ’s as we answer important questions all future clients need to know!

Where are you located?

Our group classes are held at the Stoney Creek United Church (1 King St W, Stoney Creek). However, we serve Oakville, Burlington, Hamilton, Dundas, Ancaster, Stoney Creek, Binbrook, Hagersville, Jarvis, Simcoe, Port Dover, and Brantford (and anywhere inbetween) for private in home training! We have a small training facility in Simcoe as well!


What kind of dogs do you train?

We focus on family/pet dog training for basic manners and addressing behavioural issues. We train all breeds at any age. If you are looking for a service we do not offer we can certainly point you in the right direction.


Do you work with aggressive dogs?

We are currently accepting mild to moderate aggression cases. If you are unsure what level of aggression you are dealing with please send in the contact form with plenty of details!


Do you do use treats/food for training?

Absolutely. However we do use it differently than most trainers. Instead of using food as a lure or bribe we use it to help dogs learn how to be more calm, as well a form of payment for making good choices. When we use food to reward good behaviour, that behaviour is going to happen more often and more quickly. All clients must be on board with using food for training.


What is your style of training?

We have a unique style of training that is unlike any of the trainers in the area. We have a strong focus on relationship building, and working on the dog’s overall state of mind. We use mostly positive reinforcement, but feel it is only fair to provide our dogs with clear information when they are doing something right and when they are doing it wrong. While we do offer obedience training, our specialty is in helping dogs become calm, well behaved family members that you can be proud to include in your daily activities. 

We follow “LIMA” standards – “least intrusive, minimally aversive.” LIMA describes a trainer or behaviour consultant who uses minimally aversive, humane, effective tactics likely to succeed in achieving a training or behaviour change objective. LIMA adherence requires trainers to be adequately educated and experienced in order to ensure that these standards are adhered to, even when a dog is displaying difficult behaviour.

What kind of training tools do you use?

We use a wide variety of training tools, which includes food, slip leads, head collars, prong collars, remote collars, and spray bottles. We do not use harnesses in our training program unless we are using them for long line work or young puppies. Our choice of tool is based on the individual dog we are working, the issues we are working to solve, and the owners skill set. We will use the best tool to get the results you are looking to achieve.  While we will never require that you use a certain tool, we do require that you are open minded and willing to try one of our suggestions. Those who are not willing to use training tools would be best suited to work with a different trainer. 


My dog is reactive towards dogs or people, can I attend your group class?

The short answer is yes. However, depending on the severity of your dogs issues we may require that you do some private training prior to attending group class.

I am not sure if we should sign up for group or private training, what are the differences?

I don’t see prices listed for private training programs, how much do you charge?

Our training is based on results, not lessons. All our programs are customized to suit your needs. Since every dog is an individual and every owner has different goals, the prices and program outlines vary to match what you are looking for. Our pricing also reflects the many hours we have spent becoming experts in the field, as well as all the added benefits and support you get for each program. For prices and more information please fill out our contact form.

What payment methods do you take?

We accept cash, cheque, credit card and e-transfer. We now offer payment plans when requested with a processing fee.

What are your business hours?

We are operate our business Monday to Thursday 9am – 9pm. 

We are closed Friday to Sunday.