Cancellation, Refund and Credit Policy
Last updated: July 26, 2026
This policy explains how cancellations, rescheduling, refunds and credits are handled for services and digital resources purchased from The Crunchy Canine Inc.
Different conditions may apply depending on the service purchased. Any service-specific cancellation conditions presented on a booking page, registration form, invoice, confirmation message or signed agreement form part of your agreement with us.
Nothing in this policy limits any cancellation, refund or other right available under applicable consumer-protection law.
Private Training and Appointments
Clients should provide at least 48 hours’ notice when cancelling or rescheduling a private training session, consultation or other individual appointment.
When less than 48 hours’ notice is provided:
- The appointment may be treated as used
- A cancellation or rescheduling fee may apply
- A deposit may be retained
- Additional payment may be required before another appointment is booked
Missed appointments without notice may be charged in full.
Emergency circumstances may be considered individually, but a refund, credit or rescheduled appointment is not guaranteed.
Group Classes and Scheduled Programs
Registration reserves a limited place in a scheduled class or program.
The cancellation and refund conditions applicable to a particular class will be presented during registration or in the booking confirmation.
Unless otherwise stated:
- Missed classes are not automatically refundable
- Makeup classes are not guaranteed
- Registration cannot be transferred to another person or dog without written approval
- Fees are not automatically refundable after a course has begun
- Leaving a course early does not automatically entitle the participant to a partial refund
Please contact us as soon as possible if you are unable to attend a scheduled program.
Day Camp
Day Camp bookings are subject to availability, assessment and the conditions presented when the booking is confirmed.
A late cancellation or missed booking may result in the booking being treated as used or the applicable payment being retained.
Where a dog cannot safely or appropriately participate, we may suspend or discontinue attendance. Any refund or credit will depend on the circumstances, services already provided, costs incurred and the applicable agreement.
Facility Rentals
Facility-rental bookings reserve a specific date and time.
Cancellation, rescheduling and refund conditions will be provided in the facility-rental agreement or booking confirmation.
Late cancellation, failure to attend or ending the rental early does not automatically create a right to a refund.
Additional charges may apply for late departure, excessive cleaning, missing equipment or property damage where permitted by the rental agreement.
Online Courses and Digital Materials
Online courses, videos, guides, PDF documents and downloadable resources are digital products.
The refund conditions displayed through the applicable checkout platform apply to the purchase. Because digital access may be supplied immediately, refunds may not be available after course materials have been accessed, viewed or downloaded, except where required by law.
Contact us promptly if:
- You were charged incorrectly
- You cannot access a purchased resource
- The purchased content was not delivered
- A file is defective or unusable
- You believe an unauthorized purchase occurred
We will make reasonable efforts to resolve verified technical or billing problems.
Cancellations by The Crunchy Canine
We may need to cancel, postpone or change a service because of:
- Severe weather or unsafe travel conditions
- Trainer illness or injury
- Facility problems
- Insufficient class enrolment
- Power or internet outages
- Health or safety concerns
- Emergencies or events outside our reasonable control
Where The Crunchy Canine cancels a service that cannot reasonably be rescheduled, we may offer an appropriate replacement service, account credit or refund.
Approved Refunds
Approved refunds will normally be returned using the original payment method.
The time required for a refund to appear in your account may depend on your bank, card issuer or payment provider.
Processing charges, platform fees or other non-recoverable costs will only be deducted where they were properly disclosed and where doing so is permitted by law.
Credits
Where a credit is issued:
- It has no cash value unless required by law
- It must be used by any stated expiry date
- It cannot be transferred without written approval
- It may be restricted to the service for which it was issued
How to Request a Cancellation or Refund
Please contact us and provide:
- Your full name
- Your dog’s name
- The service or product purchased
- The booking or purchase date
- The reason for the request
- The invoice, receipt or booking reference where available
Email: info@thecrunchycanine.ca
Phone: (226) 641-6832
The Crunchy Canine Inc.
20 Upper Wellington Street
Simcoe, Ontario
Canada